Technical Support Engineer - Creative Communication Solutions - Cequens

Technical Support Engineer - Creative Communication Solutions - Cequens

• Gain and maintain knowledge of assigned customers' technical environment and required technical support issues

• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.

• Provide effective and consistent communication to management, peers and account team in support of customer.

• Take ownership for front line service and support to internal and external customers.

• Provide work support and guidance to less senior Customer Support Engineers.

• Working knowledge of main Aspect products and strategy.

Job Details

Date Posted: 2013-11-07
Job Location: Cairo, Egypt
Job Role: Support Services
Company Industry: Telecommunications
Joining Date: 2013-11-17

Preferred Candidate

Career Level: Entry Level
Nationality: Egypt
Degree: Bachelor's degree / higher diploma

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November 07, 2013 at 03:08PM