وظائف و فرص عمل يومية | وظائف اليوم | وظائف الصحف|وظائف مصر|وظائف و فرص عمل 2013|

Pharma Account Advisor - Raya Contact Center


شير غير مستقبل حد

• Handles customer inquiries from beginning of the inquiry to it’s closing

• Resolves customer complaints & problems aiming for customer satisfaction

• Optimizes customer contact opportunities

• Employs RCC training skills to:

- Adhere to the call script

- Adhere to the communication process

- Maintain AHT

- Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets

- Achieve quality communicated targets

• Completes necessary project operation documentation

• Alerts the Team Leader on issues or concerns that require escalation

• Maintains confidentiality of RCC’s client’s & customer data

• Adheres to RCC policies & procedures

• Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.

• Participates in individual & team training/meetings to bring knowledge up-to-date

• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)

• Achieves the FCR target: particularly for support calls

• Performs other related duties





If you are interested please send your via below E-mail and please note you should mention in the subject” RF-Pharma CS” or otherwise your e-mail will be discarded.



Please spread the word & don’t hesitate to send immediately.


Job Details






















Date Posted: 2013-11-04
Job Location: Cairo, Egypt
Job Role: Customer Service
Company Industry: Customer Service


Preferred Candidate














Career Level: Entry Level
Degree: Bachelor's degree / higher diploma


Apply Now - Jobs in Egypt - Customer Service Jobs in Egypt - Search All Jobs


November 04, 2013 at 02:00PM


هل تخشي أن تفوتك فرصة مهمة ؟


اشترك في الخدمة البريدية و ستصلك جميع الفرص بمجرد نشرها
لن يتم مشاركة بريدك الإلكتروني مع أي جهة أخري

0 قيم هذه الفرصة "Pharma Account Advisor - Raya Contact Center", اقرأ المزيد قيم هذه الفرصة