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Offshore Account Advisor - Raya Contact Center


شير غير مستقبل حد

• Handles customer inquiries from beginning of the inquiry to it’s closing

• Resolves customer complaints & problems aiming for customer satisfaction

• Optimizes customer contact opportunities

• Employs RCC training skills to:

- Adhere to the call script

- Adhere to the communication process

- Maintain AHT

- Achieve communicates return to Q, short answered calls, and abandoned percentage communicated targets

- Achieve quality communicated targets

• Completes necessary project operation documentation

• Alerts the Team Leader on issues or concerns that require escalation

• Maintains confidentiality of RCC’s client’s & customer data

• Adheres to RCC policies & procedures

• Carries responsibility for meeting communicated targets: sales, order taking, lead generation, appointment settings, etc.

• Participates in individual & team training/meetings to bring knowledge up-to-date

• Adheres to work schedule and accommodates business requests (including flexible locations & working hours)

• Achieves the FCR target: particularly for support calls

• Performs other related duties


Job Details






















Date Posted: 2013-10-08
Job Location: Cairo, Egypt
Job Role: Customer Service
Company Industry: Customer Service


Preferred Candidate










Career Level: Entry Level


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October 08, 2013 at 12:08PM


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