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Head of Clients Services, Egypt Examinations - British Council Egypt March 05, 2017 at 02:00AM


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Head of Clients Services, Egypt Examinations - British Council Egypt

Accountabilities, responsibilities and main duties



Management of School Exams Client Services



Manage the Schools Exams Manager and their team, and collaborate very closely with the Head of Operations to deliver a first class entries, results, exam day, training and inspection service

Work with the Head of Marketing to conduct research to understand, document and act on the needs of all stakeholders: candidates, parents, school coordinators, teachers, school managers and school owners



Teacher Development and Professional Networks for Teachers



Produce and deliver an annual training plan for UK Qualifications teachers in cooperation with CIE and Edexcel

Launch and develop a professional network for teachers of IG and A levels in Egypt

Contribute to Regional and Global initiatives aimed at adding value to schools, parents and candidates, ensuring they are adapted and effectively delivered in Egypt.



Quality Assurance of the School Exams System



Liaise with UK Exam Boards, Egyptian Ministries and Schools to ensure that the expectations of the inspection programme are understood and signed off by all parties involved in the protocol.

Through outsourcing to a competent agency or directly recruiting and managing professionally qualified inspectors, to meet or exceed these expectations by delivering an enhanced inspections programme.







Business Development of the schools sector



Plan and deliver a strategy to grow the number of schools gaining IGCSE licenses

Devise and deliver a sales plan to increase the percentage of pupils within each school choosing CIE and Edexcel, as opposed to competitor certificates

Plan and deliver a growth strategy for Checkpoint and Cambridge Primary

Plan and deliver a growth strategy for IELTS and Aptis within schools







Management of compliance



reconciliations completed accurately and on time

invoices checked accurately and processed on time

entries and results processed in accordance with UK Board standards

contribute to resilience of Egypt Exams compliance systems and processes by covering and deputising as necessary







Growing recognition, exam delivery partnerships and integrated exam-training packages



Work closely with the Head of ESBU Marketing to produce a strategic plan for the growth of recognition/ adoption of IELTS, Aptis and UK Qualifications by government, employers, universities, colleges and schools

Maintain a contact database and build relationships with key external contacts at a senior level in support of the plan

Negotiate partnership agreements with Egyptian universities in collaboration with the IELTS, Aptis and Professional Exams teams

Build the number of IELTS preparation courses delivered in Egypt in collaboration with the EES team and the IELTS team

Working with colleagues in ESBU to integrate online and offline preparation with Aptis, and IELTS to ensure an end to end customer experience


Job Details






















Date Posted: 2013-09-11
Job Location: Cairo, Egypt
Job Role: Management
Company Industry: Education, Training, and Library


Preferred Candidate










Career Level: Management


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March 05, 2017 at 02:00AM

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