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Examinations Venue Personnel Manager - British Council Egypt


شير غير مستقبل حد

-To plan and deliver examiner, venue manager, invigilator and support staff needs for all British Council Examinations in Egypt, meeting or exceeding Exams Quality Standards, IELTS Audit and UK Board standards. To manage recruitment, assignment of work and payments process with the transparency and control required by audit and to the satisfaction of the venue staff and all internal stakeholders.

-Through continual induction and training, to develop the professionalism, compliance and customer service orientation of all venue personnel, ensuring they deliver an experience for the customer that is in line with British Council Egypt’s brand and exceeds the expectations of candidates, their parents and UK Boards.

*Accountabilities, responsibilities and main duties:

-Venue Personnel Planning:

•Produce venue staffing plans for IELTS, Schools and PRFX Exams to an appropriate timeframe

•Ensure venue personnel plans are updated against latest exam timetables

•Ensure venue personnel plans make adequate provision for examiners, markers, venue managers, invigilators and support staff

•Ensure staffing of vacation periods and remote venues is planned well in advance

•Research and advise on pay rates for staff according to local market needs, competitor activity and regional practice



-Venue Personnel Recruitment:

•Advertise for venue staff on appropriate channels to an appropriate timeframe

•Screen candidate applications

•Produce a list of approved interviewers for venue staff selection

•Arrange interviewers and supervise selection of candidates

•Ensure documentation of interviews completed and filed

•Inform candidates of the outcome



-Contracting and payment system set up:

•Gather Venue Personnel bank details and other documents and maintain Master Records

•Inform Finance Team of pay rate for entry onto Master Payroll Record

•Add VPs to Shift Planning system with pay rates as per Payroll Master Record



-Induction, briefing and training:

•Plan induction of new staff and training for all staff who have not taken BC online VS training or Examiner training

•Arrange BC online training package for each examiner and monitor completion

•Arrange dummy exam sessions for new invigilation staff

•Monitoring examiners base data and recertification schedules and alerting examiners to upcoming recertification

-Work Assignment and test day attendance management:

•Use Shift Planning software and exam timetable to create session calendars based on exam timetables provided by Exam Officers

•Assign shifts to venue personnel directly or oversee assignment by venue managers and Exams Officers

•Ensure absences are covered

•Prepare weekly reports on venue personnel costs and other KPIs for each venue

-Venue Personnel Performance Management:

•Manage a team of up to 20 Venue Managers

•Monitor and record VP related incidents and retrain or terminate agreements as appropriate

•Report to CEM and Head of Operations on KPIs set for customer satisfaction relating to venue staff and efficiency and performance KPIs

-Preparation for payroll:

•Generate monthly claim sheets for individual staff and consolidated payroll data for Finance

•Ensure claim forms are signed off by Venue Managers

•Check and countersign venue staff claims

•Reconcile forecast venue costs against actuals and provide explanations

•Check pay rates for venue personnel on individual claims are as per Payroll Master Record


Job Details


























Date Posted: 2013-07-08
Job Location: Cairo, Egypt
Job Role: Administration
Company Industry: Education, Training, and Library
Joining Date: 2013-08-15


Preferred Candidate














Career Level: Mid Career
Degree: Bachelor's degree / higher diploma


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July 08, 2013 at 01:35PM


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