Call Center Agent July 26, 2013 at 09:45AM

Call Center Agent July 26, 2013 at 09:45AM

Cairo - *Responding to customers inquiries according to the Call Center processes and KPI's and by the suitable approach (telephone, fax, mail, ..) in the required time frame. *Escalating Problems to the 2nd support level using the Call Center escalation logging tools and Processes.  *Full knowledge of client product and project processes related to client. Skills * Knowledge of customer service principles and practices * Good data entry/keyboard skills * High Communications Skills in English and Arabic * Good organizational skills. * Hard working and willing to operate for long hours under pressure. *Basic Usage of MS office applications * Love dealing with customers * Good problem solving skills Job Details Job Location: Cairo, Egypt Company Industry: Customer Service Company Type: Employer (Private Sector) Job Role: Customer Service Joining Date: 2013-06-15 Employment Status: Full time Employment Type: Employee Monthly Salary Range: Unspecified Manages Others: Unspecified Number of Vacanci... - Permanent - Full-time


July 26, 2013 at 09:45AM

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