HSBC jobs - Customer Service Executive

HSBC jobs - Customer Service Executive

HSBC jobs  - Customer Service Executive

HSBC Global Service Delivery

Job Title : Customer Service Executive – French

Job Description

To continuously provide high quality voice and processing services o achieve maximum customer satisfaction within the specified service level agreements.
Responsible for relationship building and resolving customer queries and problems in a professional manner.
Take ownership and initiative to complete necessary customer follow-up or direct the customer to the appropriate department for further resolution.

Skills Required

University Graduate in any discipline
Excellent command of written and spoken French and English.
Ability to understand and interpret numeric data.
Good conversational skills to hold the attention of the customer on the telephone.
Ability to build rapport with people.
Good Computer Knowledge
Ability to write business letters and reports.
Flexibility to work shifts 24/7.

Business Area/Department
Contact Center

Academic Qualifications
University Graduate

Work Timings/Shift Type
Flexibility to work shifts 24/7.

Years of Experience
0 - 2 Years of Experience

Type of Opening
Part Time

Cairo, Egypt

Global Service Delivery in Egypt is represented by HSBC Electronic Data Service Delivery (Egypt) S.A.E, which was established in January 2010 and commenced operations from March 2010